Shipping policy

Shipping Policy

Order Processing

Orders are processed within 1–3 business days, excluding holidays and weekends. Once your order has shipped, you’ll receive a tracking number via email.

Most products are stored and fulfilled through a combination of Amazon fulfillment centers and our home warehouse location to ensure fast and reliable delivery. Orders containing multiple items may be shipped from different locations and may arrive in separate shipments.

Cancel or Adjust Your Order

Please email hello@safe.vet as soon as possible if you need to adjust or cancel your order. Once an order has shipped, we’re unable to make changes.

U.S. Shipping

All U.S. orders - including those shipped directly from our home location (label dispensers) include free 3-5 business day standard shipping. Shipping times may vary slightly based on carrier volume and destination. 

International shipping

We can ship internationally on a case-by-case basis. Please contact hello@safe.vet to request a quote. Customers are responsible for any customs, duties, taxes, or import fees charged by their country.

We ship internationally via DHL International Express with shipping times typically between 7-14 business days. 

Google Shipping Estimates

To simplify listings on Google Shopping, international orders may show a flat-rate shipping fee. This estimate ensures accurate display across regions, but your final shipping cost will be automatically calculated at checkout based on destination and order weight.

Please note: Customers are responsible for any customs duties, taxes, or import fees that may apply in their destination country.

We do not ship to P.O. boxes, APO/FPO addresses, or certain remote locations.

Estimated Delivery Times:

  • USA Standard: 3–5 business days

  • International Express (DHL): typically 7–14 business days, depending on destination

Damaged + Lost Packages

If your package arrives damaged or hasn’t shown up within 7 days of the estimated delivery date, email us at hello@safe.vet. We’ll work with the carrier to resolve the issue.

For returns, please visit our Returns & Exchanges page.