Shipping Policy
Order Processing
Orders are processed within 1–3 business days, excluding weekends and holidays. Once your order ships, you'll receive a tracking number by email.
U.S. Shipping
We offer Standard Shipping (3–5 business days) on all U.S. orders.
Orders under $50: $6.99 shipping
Orders of $50 or more: Free Standard Shipping
Orders may arrive in separate shipments if multiple products are ordered.
Order Changes or Cancellations
If you need to change or cancel your order, please contact us at hello@safe.vet as soon as possible. Once an order has shipped, we are unable to make changes or cancel it.
International Shipping
We ship internationally on a case-by-case basis. Please contact hello@safe.vet for a shipping quote.
International orders are shipped via DHL Express, with typical delivery times of 7–14 business days, depending on destination.
Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their destination country.
To support Google Shopping and other sales channels, international orders may display an estimated shipping charge before checkout. Your final shipping cost will always be calculated at checkout based on your destination and the weight of your order.
We do not ship to P.O. boxes, APO/FPO addresses, or certain remote locations.
Estimated Delivery Times
U.S. Standard Shipping: 3–5 business days
International DHL Express: 7–14 business days
Damaged or Lost Packages
If your order arrives damaged or has not been delivered within 7 days after the estimated delivery date, please contact hello@safe.vet. We'll work with the carrier to resolve the issue as quickly as possible.
For information about returns, please see our Return & Refund Policy.