Returns & Refunds

🛠 Our Policy
We stand behind the quality of every Safe.Vet product. If something arrives damaged or defective, let us know within 14 days of delivery — we’ll make it right.

✅ What We Accept

  • Damaged or defective items
  • Incorrect items received
  • Unused items in original condition (within 14 days)

🚫 What We Can’t Accept

  • Opened or used products
  • Returns after 14 days without prior contact

📬 How to Start a Return
Email hello@safe.vet with your order number, a brief description of the issue, and a photo if applicable. We’ll guide you through the next steps.

💳 Refunds
Approved refunds will be issued to your original payment method within 5–7 business days of processing. Shipping costs are non-refundable unless the return is due to our error.